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NONE OF OUR TERMS
AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
Terms Last Updated August 2006
This terms
applies either a contract was made in writing or
verbally.
We trade in
sterling (GBP). Any figures shown on the website in other
currencies are for guidance only. Check with your card
issuer for their rates and fees for international
transactions.
Cards keyed online are
automatically debited at the time of purchase. Sometimes
this may apply for reservations over the phone , if this
is the case you will be notified prior been charged.
Please note that all
bookings must be made online using our website or over the
phone. We cannot accept reservations received by other
website or by post.
You may only place reservations and make communications
with us in English, and all contracts concluded between us
will be in English.
We
promise of immediate execution of reservations:
All
reservations will be processed within 24 hours , and an
email send to you (the customer) no later than 1 working day
after receipt, confirming the reservation. However it's your responsibility to give us correct email address or/and contact us if you didn't receive the email, within next 72 hours after booking
1.Agreed Price:
The Agreed price is the
price to be paid for the journey as agreed between Easy
Limo UK Ltd and you the Customer. The times, route and
other details of the journey are stipulated on the booking
confirmation. Any requests to modify any of these details
should be made to us at least 7 days in advance of the
date of travel and we will endeavour to accommodate minor
changes to the customer's requirement subject to our
ability to do so. Agreed journey changes, including
additional pick up or drop off points, may result in
additional costs to the customer. Any additional cost will
be notified to you at the time the requested changes are
accepted by us.
2. Payment:
a.
All bookings are confirmed by the payment in advance of
a non-refundable deposit.
b. The balance due is
the amount outstanding net of any deposit paid. The
balance is due for payment at the time and place of the
first pick up on the day of hire. The agreed payment
method appears on the booking confirmation.
Any exceptions to this policy will appear on the booking
confirmation and will have been discussed at the time of
booking. We do not accept cheques, debit cards, credit
cards or foreign currency as final payment on the day of
the hire unless agreed in advance. Settlement of the
agreed price in advance by cheque or electronic transfer
must allow adequate time for funds to be cleared before
the date of travel. Credit card payments are subject to a
5% (five per cent) surcharge on the transaction amount.
Card Transactions will be processed by
HSBC BANK PLC
on behalf of Easy Limo UK Ltd, and will appear in your
card statement as " EASY LIMO "
3. Cancellation of
booking:
Cancelling a
reservation -
a) Should you cancel your booking then
the deposit paid is non-refundable. Additionally where
jobs are cancelled with less than 14 (fourteen) days
notice the full agreed price becomes due and owing. In
the event of cancellation between 90 (ninety) days and
14 (fourteen) days of the date of travel 50% (fifty per
cent) of the total agreed price is due and owing. To
cancel a reservation please call free on 0800 881 882 4.
b) PLEASE NOTE - if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs, This will be charge to your card on file
Cancellation By Us
- We reserve the right to cancel the limousine hire
contract between us if:
a) the client doesn't
accept our terms and conditions and/or refuse to make a
deposit payment,
b) we do not operate in your area, or
c) one or more of the limos you have booked no longer
will be able to cover your reservation.
If we do cancel your limo
hire contract we will notify you by e-mail or phone and we
will re-credit your account with any sum deducted by us
from your credit card as soon as possible, but in any
event within 30 days of your reservation. We will not be
obliged to offer any additional compensation for
disappointment suffered.
4. Grace Period:
Easy
Limo strives always to arrive at all pick up points in advance
of the times agreed. There may, however, be causes that
may from time to time occasionally prevent us from meeting
these aims such as inclement weather, road traffic
accidents, road resurfacing and such like events outside
our control. Reasonably therefore we have built into our
schedule of period of up to 30 (thirty) minutes grace. In
any event a grace period is invoked in whole or in part,
the time of adjusted times will be made up during or after
the period of hire, schedules permitting.
5. Damages:
Damages,
subsequent cost's of repair's of such damage's to the
limousine's hired as used by you the customer and/or your
guests howsoever caused is your responsibility.
Additionally, in the event that one of the party is sick
or soils in the limousine we will charge £100.00 to
make the vehicle good. Where the booking was secured using
a credit/charge card you the customer here agree that we
may deduct from that card damages as they have arisen. In
the event that a credit/charge card was not used for
securing the booking we will invoice you directly should
the additional payment's not be made on the night.
6.Additional
Charges/Overtime:
Overtime charges begin
immediately after the end time as set out in the box
overleaf titled “Requirement Ends”. Under this agreement
the over time
rate per hour or part there of is £100.00. Payment of all
overtime charges
must
be
settled before the end of the hire. We do not accept
cheques, debit cards, credit cards or foreign currency as
payment on the day of the hire. In the event that payment
of overtime charges cannot be made on the day of the hire,
the customer agrees that the amount's) will be charged to
the credit/debit card with which the booking deposit was
paid. Credit card payment's) are subject to 5% (five per
cent) surcharge on the transaction amount.
7. Hire type:
We offer a range of
hire options, including a pick up and return service, a
one way service and a continual hire service. Unless you
have opted for a continual hire agreement, other customers
may have hired the vehicle before or after the outward or
homeward bound legs of your journey. The inside of the car
will be cleaned and replenished as necessary between these
hires
8. Vehicle supplied:
We will endeavour to
provide the vehicle requested by you. In the unlikely
event that we are unable to do so, we reserve the right to
provide a substitute vehicle of similar type and capacity.
You will be informed of this.
9. Airport Drop
Offs/Pick ups:
Full flight details
help us to give you punctual service. We will make
reasonable attempts to monitor in coming flight times;
however we are unable to access reliable information until
shortly before departure or scheduled arrival times. If
your flight is delayed, either outbound or inbound you
should make contact immediately with Easy Limo to
notify us, so that we can adjust our schedules and
re-arrange drivers. We will endeavour to accommodate
delayed flights times, but cannot be held liable should
circumstances prevent us from being able to respond to
changes.
In the event we are not
reasonably notified of delays, we reserve the right to
make additional charges for subsequent collection.
10. Lost Property:
We are unable to take
responsibility for loss of property left in the vehicle at
any time or under any circumstances.
11. Breakdown:
In the unlikely event
of a break down or the car being rendered unserviceable
(for example, in the event of collision) we will use our
best endeavours to provide a back up vehicle or vehicles
as quickly as possible. However, we cannot be held liable
for any consequential loss incurred as a result of
vehicle breakdown or similar unavailability
12.Complaints
Procedure
In the unlikely event that you have a complaint concerning
an reservation through Easy Limo, either:-
i. Email . We will acknowledge
receipt of your email within 3 working days.
ii. Write to Easy Limo, PO Box 57913, London,W4
5WF, UK - England.
iii. Telephone 0870 896 4566 (+44 20 8568 2627 from
outside the UK). Please note that the telephone line is
manned from 9.00am to 5.30pm UK time Monday to Saturday.
A senior manager at
Easy Limo will personally deal with your complaint and
you will be kept informed during all stages of the
complaints procedure.
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